Payments Sales Specialist (VIC)

Position Details

About you

• You bring a proven track record in sales, thrive on speaking with customers, and enjoy turning conversations into commercial outcomes through a consultative and customer-focused approach.
• We provide the products, support, and opportunity to help you build a rewarding career within one of Australia's fastest-growing fintech businesses.
• Together we'll help Australian businesses simplify payments, unlock savings, and drive the next phase of growth for PayNuts.

More About PayNuts

Founded in 2020, PayNuts has rapidly emerged as one of Australia's fastest-growing payment facilitators, supporting thousands of businesses across Australia and New Zealand with innovative payment and commerce solutions.

Through a combination of market-leading technology, exceptional customer service, and a merchant-first philosophy, we've built a reputation for helping businesses simplify payments, improve operational efficiency, and unlock new opportunities for growth.

Following our successful rebrand to PayNuts in 2023, we have entered a significant phase of expansion. Backed by strong momentum and a clear strategic vision, we are investing heavily in our people, technology, products and partnerships as we continue to scale nationally.

Over the past 12 months, the business has doubled in size, and we believe we are only at the beginning of our journey. While payments remain at the core of what we do, PayNuts is evolving into a broader fintech and technology platform, offering an expanding suite of solutions across payments, point-of-sale, telecommunications, and embedded financial services.

This role represents an exciting opportunity to join a high-growth business where your contribution will have a direct impact on revenue growth, customer acquisition and merchant retention. You'll work with a broad range of Australian businesses while building valuable experience within the rapidly evolving fintech sector.

About the opportunity

As a Payments Sales Specialist, you'll play a key role in growing the PayNuts merchant base and strengthening relationships with existing customers.

This is a phone-based sales role focused on both new business acquisition and existing customer growth. You'll engage with merchants across a variety of industries, helping them identify the right payment solutions for their needs while demonstrating the value PayNuts can deliver.

You'll be responsible for converting inbound enquiries, managing retention conversations, identifying outbound opportunities and cross-selling additional products and services. Success in this role will come from your ability to build trust, understand customer needs, and consistently deliver strong commercial outcomes.

You'll be successful in this role if you:

• Confidently engage with prospective and existing merchants and build rapport quickly over the phone.
• Generate new sales opportunities through proactive outbound calling and business development activity.
• Convert inbound enquiries into active PayNuts customers through effective solution selling.
• Successfully manage retention and repricing conversations while balancing customer outcomes and commercial objectives.
• Identify opportunities to upsell and cross-sell additional PayNuts products and services.
• Consistently achieve and exceed sales, retention and activity-based KPIs.
• Maintain accurate CRM records and effectively manage your sales pipeline.
• Demonstrate resilience, accountability and a genuine desire to continually improve your performance.

Expectations

We don't expect you to tick every box but we're looking for someone with a strong foundation across several of the following skills:

• Experience managing inbound enquiries and converting opportunities into sales outcomes. 
• Proven experience in outbound sales, customer acquisition or business development.
• Previous exposure to retention, save or repricing conversations will be highly regarded.
• Experience within payments, fintech, telecommunications, financial services or a related industry is advantageous.
• Strong communication and negotiation skills with the ability to influence customer decisions.
• A commercial mindset with a focus on achieving results while delivering a positive customer experience.
• Experience working within KPI-driven environments and managing sales targets.
• Confidence using CRM systems and sales technologies.

Key focus areas in your first few months

• Getting up to speed – learning the PayNuts product suite, understanding our customers, sales processes and value proposition while building confidence across all payment solutions.
• Building your pipeline – proactively engaging prospective merchants, converting inbound enquiries, and creating a strong pipeline of opportunities across multiple customer segments.
• Delivering commercial outcomes – achieving early sales wins, contributing to team revenue targets, identifying growth opportunities within existing customers, and demonstrating strong retention outcomes.

What we offer

• Join one of Australia's fastest-growing fintech businesses during an exciting phase of expansion.
• Work with a broad range of products across payments, point-of-sale, eCommerce and telecommunications.
• Competitive salary package with commission opportunities.
• Flexible and hybrid working arrangements that support work-life balance, wellbeing and collaboration.
• Free internet and mobile plan.
• An additional day of paid leave to celebrate your birthday, plus a gift voucher.
• Free access to confidential counselling and 24/7 wellbeing support through our EAP.
• Ongoing learning, development and career progression opportunities.
• A collaborative, inclusive and high-performing culture.

Our People & Culture

At PayNuts, our people are central to our success. We're building a collaborative and high-performing workplace where people are empowered to take ownership, contribute ideas, and help shape the future of payments while delivering great outcomes for customers and partners.

Inclusion & Accessibility

We value diverse perspectives and believe they help us build stronger teams and better solutions. We welcome applications from people of all backgrounds and assess candidates based on their skills, capabilities, and potential. We're committed to an inclusive recruitment process and workplace, with reasonable adjustments available where needed.