How will I be updated about the progress of my order?

To speak to the PayNuts sales team member please call us on 1800 338 767, Monday to Friday between 9.00am - 5.00pm (AEST). Alternatively, you can email sales@paynuts.au or fill out our contact form right here on our website.

Call us on 1800 EFTPOS (1800 338 767) or submit your details through our contact page and we will respond within 24 hours.

Customer Support is available 24/7. You can reach us a number of different ways.

Online - view support resources here or submit a support request via our online form.
Email - support@paynuts.au
Phone - 1800 338 767

Please visit our Resources and Support section here. This includes FAQs, support articles and support documents for download. You can also submit support requests here too.

Customer Support is available 24/7 by calling our Customer Support team on 1800 338 767. You can also email us at support@paynuts.au.

Please visit our Resources and Support section here. You will find a number of online forms you can complete and submit for updates and changes to your business or account information.

Documents required for an application include:

1. Identification (Drivers License or Passport) for any Beneficial Owner with 25% or more controlling ownership in the entity.
2. Proof of Business Bank Account which shows your Account Name, BSB, and Account Number. This must be a recent document dated within the last 90 days.
3. Proof of Trading Address Document clearly showing your trading address.

To confirm any specific requirements please reach out to our team.

Yes, we would need to see proof of a business bank account that matches the applying entity. We can link your payment facility to any Australian business bank account, so using your existing bank account is easy and straightforward.

Yes, our EFTPOS terminals have advanced tipping options along with other functions that aid the hospitality industry.

Our payments products include EFTPOS terminals, ecommerce and online/mobile payment solutions, and event EFTPOS rental throughout Australia.

PayNuts are headquartered in Melbourne, Australia. Our offices are located at Level 8 / 574 St Kilda Road, Melbourne, VIC, 3004. We support businesses Australia-wide and are Australian owned.

We support all major payment types including Visa, Mastercard, AMEX, eftpos Alipay, WeChat Pay, UnionPay, Apple Pay, Google Pay, and many BNPL options including Afterpay and Zip.

If you wish to lodge a dispute or complaint with us related to our provision of services to you, please contact us at complaints@paynuts.au. We will investigate and respond to your dispute or complaint in accordance with our standard processes, including those set out in our agreement with you.

If you are not satisfied with our response to your dispute or complaint, you may have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA offers an independent dispute resolution service for certain financial complaints that is available to consumers and small businesses at no cost to you. To contact AFCA, visit afca.org.au, email info@afca.org.au, call 1800 931 678 (free call) or write to Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001.

If your complaint involves mishandling of your personal information and you are unable to resolve it with us, you may lodge a complaint with the Privacy Commissioner. To contact the OAIC, go to oaic.gov.au, email enquiries@oaic.gov.au, call 1300 363 992 or write to the Office of the Australian Privacy Commissioner, GPO Box 5218, Sydney NSW 2001.

PayNuts will take care of the entire sign‑up process for your NBN service, but you will become a customer of More. Once you're connected, all ongoing NBN support will be provided by More and their support team.

For More's Support contact details, please click here.

The nbn® rollout is largely complete, so most addresses in Australia will have the ability to connect to the nbn® network. If you have not yet had an nbn® connection activated at your address, this will need to be facilitated by NBN Co technicians before you can get connected to More nbn®.

When you enter your address in our service qualification tool on our More nbn® sign up page, you will see if an existing connection is available at your address. If you’re not yet connected, once you sign up for a More nbn® plan an order will be placed with NBN Co to perform an activation at your address. The time it takes to get nbn® installed at your address will depend on your property the type of connection available.

nbn® New Development Charge

The Australian government enforce a New Development Charge to greenfield developments that need to be connected to the nbn® network.

Part of this charge is the End User Contribution Charge of $300 (inc. GST). Internet Service Providers such as More pass this charge to the end user when they want to connect to the nbn®.

Please note that this charge is only applicable if your property is a new development and has never been connected to the nbn® before.

You can read more about this policy here.

The More team will alert you if the New Development Charge applies when you complete your address check as part of the signing up process.

Changing to More is easy, but first, you will need to make sure you're out of contract with your current provider to avoid cancellation fees. If you have no contractual ties with your current provider, go ahead and sign up to More. Once your more service is activated, you can then call up your old provider to cancel your account.

If your current NBN and PBX are with the same provider, switching your NBN service may lead to disconnection of your PBX (business phone line) as well. The good news, More can also provide PBX services, so we can help get your business phone line set up again if needed.

For full Terms & Conditions please click here.