Support / Category
PayNuts
FAQs
To speak to the PayNuts sales team member please call us on 1800 338 767, Monday to Friday between 9.00am - 5.00pm (AEST). Alternatively, you can email sales@paynuts.au or fill out our contact form right here on our website.
Call us on 1800 EFTPOS (1800 338 767) or submit your details through our contact page and we will respond within 24 hours.
Customer Support is available 24/7. You can reach us a number of different ways.
Online - view support resources here or submit a support request via our online form.
Email - support@paynuts.au
Phone - 1800 338 767
Please visit our Resources and Support section here. This includes FAQs, support articles and support documents for download. You can also submit support requests here too.
Customer Support is available 24/7 by calling our Customer Support Helpdesk on 1800 338 767. You can also email us at support@paynuts.au.
Please visit our Resources and Support section here. You will find a number of online forms you can complete and submit for updates and changes to your business or account information.
Documents required for an application include:
- Identification (Drivers License or Passport) for any Beneficial Owner with 25% or more controlling ownership in the entity.
- Proof of Business Bank Account which shows your Account Name, BSB, and Account Number. This must be a recent document dated within the last 90 days.
- Proof of Trading Address Document clearly showing your trading address.
To confirm any specific requirements please reach out to our team.
Yes, we would need to see proof of a business bank account that matches the applying entity. We can link your payment facility to any Australian business bank account, so using your existing bank account is easy and straightforward.
Yes, our EFTPOS terminals have advanced tipping options along with other functions that aid the hospitality industry.
Our payments products include EFTPOS terminals, ecommerce and online/mobile payment solutions, and event EFTPOS rental throughout Australia.
PayNuts are headquartered in Melbourne, Australia. Our office is located at Ground Floor 132-136 Albert Road, South Melbourne VIC 3205. We support businesses Australia-wide and are Australian owned.
We support all major payment types including Visa, Mastercard, AMEX, eftpos Alipay, WeChat Pay, UnionPay, Apple Pay, Google Pay, and many BNPL options including Afterpay and Zip.
If you wish to lodge a dispute or complaint with us related to our provision of services to you, please contact us at complaints@paynuts.au. We will investigate and respond to your dispute or complaint in accordance with our standard processes, including those set out in our agreement with you.
If you are not satisfied with our response to your dispute or complaint, you may have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA offers an independent dispute resolution service for certain financial complaints that is available to consumers and small businesses at no cost to you. To contact AFCA, visit afca.org.au, email info@afca.org.au, call 1800 931 678 (free call) or write to Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001.
If your complaint involves mishandling of your personal information and you are unable to resolve it with us, you may lodge a complaint with the Privacy Commissioner. To contact the OAIC, go to oaic.gov.au, email enquiries@oaic.gov.au, call 1300 363 992 or write to the Office of the Australian Privacy Commissioner, GPO Box 5218, Sydney NSW 2001.
