How do I lodge a dispute or complaint?

If you wish to lodge a dispute or complaint with us related to our provision of services to you, please contact us at complaints@paynuts.au. We will investigate and respond to your dispute or complaint in accordance with our standard processes, including those set out in our agreement with you.

If you are not satisfied with our response to your dispute or complaint, you may have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA offers an independent dispute resolution service for certain financial complaints that is available to consumers and small businesses at no cost to you. To contact AFCA, visit afca.org.au, email info@afca.org.au, call 1800 931 678 (free call) or write to Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001.

If your complaint involves mishandling of your personal information and you are unable to resolve it with us, you may lodge a complaint with the Privacy Commissioner. To contact the OAIC, go to oaic.gov.au, email enquiries@oaic.gov.au, call 1300 363 992 or write to the Office of the Australian Privacy Commissioner, GPO Box 5218, Sydney NSW 2001.